In compliance with Section 164A of the Data Protection Act 2018, here are details for how you can register a complaint where we are the Data Controller.

Your right to complain

You have a statutory right to complain directly to us if you believe that your personal data has been processed in a way that is a breach of data protection law.

Your complaint does not need to use legal language or refer to specific legislation, we will treat any concern about how we have handled your personal data as a complaint under this procedure.

How to submit a complaint

We have provided an online form and at least one alternative route through which you can submit a complaint.

You can contact us by any of the following means:

What happens after you complain

We will acknowledge receipt of your complaint within 30 days. We will then take appropriate steps to investigate and respond to your complaint without undue delay, and keep you informed of progress and outcomes.

We will provide meaningful updates including expected timeframes for resolution and explanations for any delays. While there is no fixed statutory deadline for a final outcome, we aim to resolve all complaints without delay, taking into account the complexity of the issue and any harm you may be experiencing.

Escalation to the ICO

We encourage you to raise your complaint with us before escalating it to the Information Commissioner’s Office (ICO).

However, you retain the right to contact the ICO at any time and you can do so using the following contact methods:

This policy was last updated in May 2026.