Creating customer connection through AI 

Creating customer connection through AI 

We love it when a sturdy piece of research confirms our stance.   Out of the five trends the Zendesk CX Trends 2025 report outlines, three are centred around personal, meaningful interactions.  At Salocin Group, that’s kind of our thing. We believe –...
Ready to dive into AI? Get your ducks in a row first  

Ready to dive into AI? Get your ducks in a row first  

Line up those ducks! Before you hit ‘go’ on your AI dreams, there are a few questions you need ask yourself—and trust us, answering them is key. Think of it as the groundwork for a solid AI foundation, so you don’t end up with regrets, wasted cash and an ‘uh-oh, what...
The good, the bot and the ugly of ethics in AI 

The good, the bot and the ugly of ethics in AI 

Would you feel comfortable receiving medical care from a robot? When thinking about adopting AI in your organisation, is – or was – ethics on your radar? If you haven’t considered it, read on to get ahead. This blog post will give you a high-level overview of...